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HQ Operations · Handover
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HQ W.L.L. · Confidential · Internal Use

The
Handover.

A complete operating record of the Space Associate role, prepared for continuity and clarity.
Outgoing
Fatema Husain
Space Associate
Successor
Sh. Noora
Space Associate
Department
HQ Operations
Manager
Zain Almaarafi
Prepared
19 · 07 · 2026
Last Day
15 · 08 · 2026
Time Until Transition
days —h
to 15 Aug 2026, 5:00 PM
0%
Handover Progress
0 of 28 items reviewed
Progress is shared — everyone on the handover sees the same live status.
01 —

Role Overview

The purpose of the role, three governing objectives, and where it sits in HQ's operating structure.

Purpose of the Role
To ensure the smooth day-to-day operation of HQ's coworking spaces by delivering excellent member support, managing administrative processes, coordinating facilities and events, and maintaining a professional, welcoming environment for members and visitors.
Objective 01
Member & Client Experience
Serve as the primary point of contact for members, visitors, and prospective clients — handling inquiries, conducting tours, supporting onboarding and offboarding, and resolving day-to-day requests efficiently.
Objective 02
Operations & Administration
Manage workspace operations including agreements, invoicing, payments, renewals, contract terminations, occupancy tracking, record keeping, access management, and compliance with company policies.
Objective 03
Facilities & Community
Coordinate meeting rooms, private offices, shared spaces, and events while liaising with internal teams, vendors, and suppliers to keep facilities operational, organised, and ready for members and guests.
Reports To
Operations Manager / General Management (HQ W.L.L.)
Key Stakeholders
Members & tenants · Prospective clients · HQ Management · Finance & Accounts · Marketing · Operations · Reception · Maintenance & Cleaning · IT Support · Event vendors · External suppliers · Business partners
02 —

Active Projects

Every initiative currently in progress, with status, next step, key contact, and open risks. Sh. Noora inherits these on Day 1 — and can add or update them here as they move.

Renting / Purchasing Printer for HQ District
On Hold
Next Step
Get the quotations approved and proceed with the order.
Key Contact
Zain Almaarafi + Xerox (Paul Jacob)
Compare the best rate between renting and purchasing outright.
Restocking the Cutlery and Cups
Delayed
Next Step
Check with Zain on the matter.
Key Contact
Zain Almaarafi
Needs approval for budget.
Closing the Gates
On Track
Next Step
Add all active tenants to the gate system (Salto).
Key Contact
Fatema Husain
Best to announce widely — consider a briefing with DOO so tenants are informed.
Imen Amri Payment Update
Delayed
Next Step
Confirm payment with Finance.
Key Contact
Fatema Husain
Agreement for the New Tenant
On Track
Next Step
Confirm with management regarding the security deposit (cheque).
Key Contact
Sh. Noora
Sh. Noora has been emailed on the matter.
Notes on projects
0 notes
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03 —

Recurring Responsibilities

The ongoing rhythm of the role. Check each item off as it is reviewed, and add anything missing — progress and edits are saved for everyone instantly.

Daily

  • Unlock offices and common areas, switch on lights and screens, check cleanliness, and ensure reception is ready before opening.
  • Welcome members and visitors, answer inquiries in person and via phone, WhatsApp, and email, assist with day-to-day requests.
  • Manage reservations, prepare rooms before meetings, and ensure rooms are reset afterwards.
  • Respond to client emails, prepare professional correspondence, file important communications, and follow up where necessary.
  • Keep agreements, invoices, IDs, and related documents organised and updated in the shared drive / PMS.

Weekly

  • Monitor outstanding invoices, send payment reminders, coordinate with Finance, and update payment records.
  • Update office availability, occupancy status, renewals, and contract dates in the tracking sheet.
  • Share occupancy updates, client inquiries, payment status, operational issues, and any escalations with management.

Monthly

  • Generate invoices according to the agreement, verify billing details, and send them to clients via email.

As Needed

  • Show prospective clients available spaces, explain packages and pricing, answer questions, and follow up on leads.
  • Draft the correct agreement template, verify details, obtain signatures, and save executed copies in the designated folder.
  • Create member records, collect required documents, issue access, explain house rules, and ensure a smooth move-in.
  • Process termination requests, prepare termination notices, deactivate access, arrange key return, and update records.
  • Record deposits, verify refund eligibility according to the agreement, and coordinate with Management / Finance.
  • Coordinate with vendors, prepare event spaces, manage logistics, and support execution on the event day.
  • Obtain quotations, coordinate deliveries and services, and communicate event or operational requirements.
  • Report maintenance, IT, or cleaning issues to the relevant team and follow up until resolved.
Notes on the weekly rhythm
0 notes
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04 —

Sheets, Trackers & Links

The source-of-truth files and links Sh. Noora will maintain. Add a URL to any entry and its name becomes a live link — anything new can be added here.

Sheet / LinkContentFile Location
HQ's Lease AgreementsUpdated signed lease agreements of active tenantsHQ's Lease Agreements/
HQ — Budget TrackerTracking and updating budget for HQ Seef and HQ DistrictHQ - Budget Tracker.xlsx
HQ Tenant Payment TrackerTracking pending payments across both locationsHQ_Tenant_Payment_Tracker_Consolidated.xlsx
Lease Tracker — HQ Seef + DistrictMaster lease tracker across both locationsLease Tracker - HQ Seef + District.xlsx
Notes on the trackers
0 notes
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05 —

Credential Transfer

Confirmation that each account and device has been transferred securely. This document deliberately contains no passwords.

No plaintext credentials in this document.
Recording plaintext passwords in a shared file is a security risk. Use IT-assisted resets, the password manager admin transfer, or platform admin ownership transfer instead. Toggle each item once the secure handover is complete.
Company Phone
IT-assisted device reset & handover
Laptop
IT-assisted device wipe & re-provision
Company Email
Admin ownership transfer (Microsoft/Google Admin)
Instagram (Business)
Meta Business Suite — admin role transfer
LinkedIn (Company Page)
Super Admin role transfer via LinkedIn Page
WhatsApp Business
SIM reassignment via IT + chat export archive
Password Manager Vault
Shared vault re-permissioned; personal vault archived
Salto Gate System
Admin role reassignment; Fatema's access revoked
Notes on credentials
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06 —

Contact Directory

Every person Sh. Noora may need to reach — the external vendors and landlords who keep the building running, and the internal team who keep it operating. Add or correct anyone here.

Khalid Khaleel
District 2 General Manager
Janga Kurumbang
District Security
Ahmed Abbasi
Seef Properties
Seef Mall Security
Seef Mall Security
Seef Properties
Work Permits
Paul Jacob
Xerox Printer
Delmon Water
Water Supply
Fasil Majeed
Reza Hygiene — Accountant
Roland Le Meriam
HQ District Maintenance
Ahmed Al Awadhi
STC
Mykel
STC Broadband Maintenance
Ashif
Jupiter — Cleaning Supplies
Notes on who to call
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07 —

Tenant Directory

A live register of active tenants with contract dates and status. Edit any cell directly — every change saves to the shared record instantly.

Tenants Logged
0
Active
0
Expiring Soon
0
Seef / District
0 / 0
Tenant NameLocationUnitContract StartContract EndRent (BHD)Primary ContactStatus
Notes on tenants & contracts
0 notes
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08 —

Quotations

The five-step process HQ uses to raise a quotation, and the standard template Sh. Noora can adapt.

Process

  1. Receive request
    Log the client's requirement (item, service, quantity, deadline) and confirm scope in writing.
  2. Source pricing
    Reach out to approved vendors, gather at least two comparable quotes for goods above budget threshold.
  3. Draft quotation
    Use the HQ quotation template — apply the correct VAT/Tax, validity, and terms.
  4. Internal approval
    Route to Zain for review; any figure outside approved band goes to General Management.
  5. Send & track
    Issue to client, log the quotation number in the tracker, and follow up within the validity window.

Template

HQW.L.L. · Bahrain
Quotation No. ————
Date ————————
Validity ———————
Client Name
——
Prepared By
——
Item / Service
——
Quantity
——
Unit Price
——
Terms & Conditions
——
Total (incl. VAT / Tax)
BHD 0.00
09 —

Sign-Off

Digital acknowledgement that the handover has been reviewed and accepted by all parties. Signatures are recorded with a timestamped audit trail.

Outgoing Employee
Fatema Husain
signature
Successor
Sh. Noora
signature
Manager
Zain Almaarafi
signature
A —

The First Week

A five-day runway so Sh. Noora never has to guess what comes next. Written by Fatema, in the order she would do it herself.

Day 01
Land and look around
  • Walk both floors with Fatema — HQ Seef, then HQ District.
  • Collect keys, access card, and confirm Salto gate profile is live under your name.
  • Log into the company email and the shared drive; bookmark the trackers in Chapter 04.
  • Read Chapter 02 end to end — those projects are yours from today.
Day 02
Meet the people
  • Call Khalid Khaleel (District 2) and Ahmed Abbasi (Seef Properties) to introduce yourself.
  • Say hello in person to Vicky (Seef) and Santhosh (District) — they run the floor day to day.
  • Sit with Zain for 30 minutes on approval limits and what must escalate.
  • Save every number in Chapter 06 into your phone.
Day 03
Take the trackers
  • Open the Lease Tracker and reconcile it against the Tenant Directory in Chapter 07.
  • Check the Payment Tracker for anything overdue — start with the Imen Amri update.
  • Confirm the Budget Tracker figures with Finance before touching anything.
Day 04
Run the rhythm alone
  • Do the full Daily list in Chapter 03 unassisted; Fatema observes only.
  • Handle one meeting-room booking and one member request end to end.
  • Draft one quotation using the Chapter 08 template and have Zain review it.
Day 05
Close the loop
  • Tick off any remaining credentials in Chapter 05 with IT.
  • Send your first weekly management update to Zain.
  • Turn on Edit and add your own entries and notes wherever a chapter feels thin.
  • Sign Chapter 09 once you are satisfied nothing is missing.
Ongoing
When in doubt
  • Anything about the building → District 2 / Seef Properties.
  • Anything about money → Finance, then Zain.
  • Anything about a contract → check the Lease Tracker first, then Management.
  • Anything undocumented → press Edit and write it into this handbook so the next person has it.
Extra pointers for the first week
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B —

A Note from Fatema

The part no spreadsheet tab could hold.

Sh. Noora — this place is easier than it looks, and better than it sounds on paper.

Everything I know about this role is now in the chapters above: the projects mid-flight, the rhythm of the week, the people who pick up when you call, the files that must never go stale. I have tried to leave nothing in my head and everything on the page.

A few things the tables cannot tell you. The members remember how you make them feel far longer than they remember a delayed invoice — so answer warmly first and solve second. Vicky and Santhosh will save you on days that go sideways; treat them as colleagues, not as help. Zain says yes far more often when the numbers arrive before the question. And when something breaks that isn't written down here, write it down here — that is the whole point of this document, and now you can, right in the page.

HQ Seef and HQ District have been mine to look after for a while now, and handing them over is the only part of leaving that I actually worried about. Seeing them go to you settles it. Be kind to the place, and it will be kind back.

Call me. Genuinely — for anything, for as long as it helps.

Fatema HusainOutgoing Space Associate · HQ W.L.L. · 15 August 2026
Leave a word for Fatema
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