The
Handover.
Role Overview
The purpose of the role, three governing objectives, and where it sits in HQ's operating structure.
Active Projects
Every initiative currently in progress, with status, next step, key contact, and open risks. Sh. Noora inherits these on Day 1 — and can add or update them here as they move.
- No notes yet — add anything worth knowing that isn't in the tables above.
Recurring Responsibilities
The ongoing rhythm of the role. Check each item off as it is reviewed, and add anything missing — progress and edits are saved for everyone instantly.
Daily
- Unlock offices and common areas, switch on lights and screens, check cleanliness, and ensure reception is ready before opening.
- Welcome members and visitors, answer inquiries in person and via phone, WhatsApp, and email, assist with day-to-day requests.
- Manage reservations, prepare rooms before meetings, and ensure rooms are reset afterwards.
- Respond to client emails, prepare professional correspondence, file important communications, and follow up where necessary.
- Keep agreements, invoices, IDs, and related documents organised and updated in the shared drive / PMS.
Weekly
- Monitor outstanding invoices, send payment reminders, coordinate with Finance, and update payment records.
- Update office availability, occupancy status, renewals, and contract dates in the tracking sheet.
- Share occupancy updates, client inquiries, payment status, operational issues, and any escalations with management.
Monthly
- Generate invoices according to the agreement, verify billing details, and send them to clients via email.
As Needed
- Show prospective clients available spaces, explain packages and pricing, answer questions, and follow up on leads.
- Draft the correct agreement template, verify details, obtain signatures, and save executed copies in the designated folder.
- Create member records, collect required documents, issue access, explain house rules, and ensure a smooth move-in.
- Process termination requests, prepare termination notices, deactivate access, arrange key return, and update records.
- Record deposits, verify refund eligibility according to the agreement, and coordinate with Management / Finance.
- Coordinate with vendors, prepare event spaces, manage logistics, and support execution on the event day.
- Obtain quotations, coordinate deliveries and services, and communicate event or operational requirements.
- Report maintenance, IT, or cleaning issues to the relevant team and follow up until resolved.
- No notes yet — add anything worth knowing that isn't in the tables above.
Sheets, Trackers & Links
The source-of-truth files and links Sh. Noora will maintain. Add a URL to any entry and its name becomes a live link — anything new can be added here.
| Sheet / Link | Content | File Location | |
|---|---|---|---|
| HQ's Lease Agreements | Updated signed lease agreements of active tenants | HQ's Lease Agreements/ | |
| HQ — Budget Tracker | Tracking and updating budget for HQ Seef and HQ District | HQ - Budget Tracker.xlsx | |
| HQ Tenant Payment Tracker | Tracking pending payments across both locations | HQ_Tenant_Payment_Tracker_Consolidated.xlsx | |
| Lease Tracker — HQ Seef + District | Master lease tracker across both locations | Lease Tracker - HQ Seef + District.xlsx |
- No notes yet — add anything worth knowing that isn't in the tables above.
Credential Transfer
Confirmation that each account and device has been transferred securely. This document deliberately contains no passwords.
- No notes yet — add anything worth knowing that isn't in the tables above.
Contact Directory
Every person Sh. Noora may need to reach — the external vendors and landlords who keep the building running, and the internal team who keep it operating. Add or correct anyone here.
- No notes yet — add anything worth knowing that isn't in the tables above.
Tenant Directory
A live register of active tenants with contract dates and status. Edit any cell directly — every change saves to the shared record instantly.
| Tenant Name | Location | Unit | Contract Start | Contract End | Rent (BHD) | Primary Contact | Status | |
|---|---|---|---|---|---|---|---|---|
- No notes yet — add anything worth knowing that isn't in the tables above.
Quotations
The five-step process HQ uses to raise a quotation, and the standard template Sh. Noora can adapt.
Process
- Receive requestLog the client's requirement (item, service, quantity, deadline) and confirm scope in writing.
- Source pricingReach out to approved vendors, gather at least two comparable quotes for goods above budget threshold.
- Draft quotationUse the HQ quotation template — apply the correct VAT/Tax, validity, and terms.
- Internal approvalRoute to Zain for review; any figure outside approved band goes to General Management.
- Send & trackIssue to client, log the quotation number in the tracker, and follow up within the validity window.
Template
Date ————————
Validity ———————
Sign-Off
Digital acknowledgement that the handover has been reviewed and accepted by all parties. Signatures are recorded with a timestamped audit trail.
The First Week
A five-day runway so Sh. Noora never has to guess what comes next. Written by Fatema, in the order she would do it herself.
- Walk both floors with Fatema — HQ Seef, then HQ District.
- Collect keys, access card, and confirm Salto gate profile is live under your name.
- Log into the company email and the shared drive; bookmark the trackers in Chapter 04.
- Read Chapter 02 end to end — those projects are yours from today.
- Call Khalid Khaleel (District 2) and Ahmed Abbasi (Seef Properties) to introduce yourself.
- Say hello in person to Vicky (Seef) and Santhosh (District) — they run the floor day to day.
- Sit with Zain for 30 minutes on approval limits and what must escalate.
- Save every number in Chapter 06 into your phone.
- Open the Lease Tracker and reconcile it against the Tenant Directory in Chapter 07.
- Check the Payment Tracker for anything overdue — start with the Imen Amri update.
- Confirm the Budget Tracker figures with Finance before touching anything.
- Do the full Daily list in Chapter 03 unassisted; Fatema observes only.
- Handle one meeting-room booking and one member request end to end.
- Draft one quotation using the Chapter 08 template and have Zain review it.
- Tick off any remaining credentials in Chapter 05 with IT.
- Send your first weekly management update to Zain.
- Turn on Edit and add your own entries and notes wherever a chapter feels thin.
- Sign Chapter 09 once you are satisfied nothing is missing.
- Anything about the building → District 2 / Seef Properties.
- Anything about money → Finance, then Zain.
- Anything about a contract → check the Lease Tracker first, then Management.
- Anything undocumented → press Edit and write it into this handbook so the next person has it.
- No notes yet — add anything worth knowing that isn't in the tables above.
A Note from Fatema
The part no spreadsheet tab could hold.
Everything I know about this role is now in the chapters above: the projects mid-flight, the rhythm of the week, the people who pick up when you call, the files that must never go stale. I have tried to leave nothing in my head and everything on the page.
A few things the tables cannot tell you. The members remember how you make them feel far longer than they remember a delayed invoice — so answer warmly first and solve second. Vicky and Santhosh will save you on days that go sideways; treat them as colleagues, not as help. Zain says yes far more often when the numbers arrive before the question. And when something breaks that isn't written down here, write it down here — that is the whole point of this document, and now you can, right in the page.
HQ Seef and HQ District have been mine to look after for a while now, and handing them over is the only part of leaving that I actually worried about. Seeing them go to you settles it. Be kind to the place, and it will be kind back.
Call me. Genuinely — for anything, for as long as it helps.
- No notes yet — add anything worth knowing that isn't in the tables above.